Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Kingsway Surgery
Crouch Vale Medical Centre
Burnham Road
South Woodham Ferrers

Call: 01245 321391

Kingsway Surgery Complaints Procedure

NHS Complaints Advocacy and Ombudsman


POhWER – How can I make a complaint about NHS care or treatment?

Parliamentary and Health Service Ombudsman

Parliamentary and Health Service Ombudsman make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. They do this fairly and without taking sides. Their service is free.

Find out more



Date published: 10th October, 2014
Date last updated: 8th June, 2022