Kingsway Surgery

01245 321391

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Kingsway Surgery

Non-NHS contracted Work

Dear patients, non–NHS contracted work such as private medicals for HGV drivers, taxi drivers, travel cancellation forms, insurance requests etc are not part of our contracted work for the NHS.

GPs do not have to complete non–NHS contracted work for their patients.

Our NHS work for our patients is our focus, therefore requests for any type of non–NHS contracted work can take a long time to get to completion. If you need to have your request for this type of work completed as soon as possible, please do not hand it in or send into the surgery but seek an alternative route.

When we receive any requests for this type of work either via post, email or handed in at reception please be aware that we will not contact you until we are able to offer an appointment for any medicals or completed any forms from patients or insurance companies. We will however require payment before completion of any work and a request will be made for this to the patient or company that is requesting the information.

Our GPs are contracted by the Department of Health to offer medical services to our NHS Patients, any non-contractual work is chargeable to the patient or company requesting the information.

Kind Regards

Kingsway Surgery

Access to medical records

Your care records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside ... [continue] Access to medical records

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

COVID-19 Information

Kingsway Surgery will shortly be starting the autum flu and covid booster campaign. Please do not contact the surgery regarding this matter as all patients in the eligible groups will ... [continue] COVID-19 Information

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Please click here to read our Practice Welcome Leaflet You ... [continue] How to register

Named GP

All patients at Kingsway Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient hospital transport

Patients may qualify for transport for their appointments in the hospital, please contact ERS medical and patients ring them direct to order the transport 0333 2404083

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary. 

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Referrals

Choose & book Referrals will be made through the Central Referral System and Choose & Book. You will receive a letter with full instructions giving you a choice of hospital ... [continue] Referrals

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form below. If you move ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour