Welcome to Kingsway Surgery:

Dear patients

when you call for an appointment our reception staff will take details of your issue/problem or request. Please be advised that this information goes tot he clinical team for review, they will then contact you via SMS or patchs message to advise the next steps, depending on your initial request.

We are able to deal with  patients coming up to the reception desk to book appointments via our triage system, our staff will ask you to either give you a paper triage form to submit or assist you getting online with our econsult service patchs, so they can complete a triage form for the clinical team to review.

Please see below for the link to patchs :

https://patchs.ai/practice/kingsway

Health Heart Support Programme:

Kingsway Surgery are taking part in the Heart Health Support Programme for Mid and South Essex. Our patients will be contacted by the team helping to provide this service, this will normally be by a text message and a follow up call later coming from the following number – 01268 519752. Please click on the link below for further information and details of the programme.

https://www.midandsouthessex.ics.nhs.uk/health/staying-well/healthy-hearts/heart-health-support-programme/

https://click2pharmacy.co.uk/pharmacy-first-service/

The NHS Pharmacy First scheme allows pharmacists to provide patients in England with clinical advice and suitable treatments for six common health conditions, without needing to see a GP.

This new service covers conditions including:

• Sinusitis
• Sore throat
• Infected insect bites
• Impetigo
• Shingles
• Urinary Tract Infections (UTIs)

With our online Pharmacy First Service, you can speak to one of our pharmacists, who will ask more about your symptoms and issue the best treatment. If a prescription treatment is required, you can order from our online pharmacy for delivery or we can issue a prescription for your local pharmacy.

Self referral to Physiotherapy via CORA

Any adult aged 18 and over who are registered with a GP in Mid and South Essex ICB, and has a musculoskeletal problem, can now self-refer to CORA Mid and South Essex Community MSK and Pain Service via this link:        corahealth.co.uk/…/mid-and-south-essex-referrals

Home visits

If you are unable to come to the Surgery due to illness and require a home visit, please call the Surgery before 10am Monday to Friday only.

If you are mobile we request that you come into the surgery whenever possible.