Dear patients from 2nd September 2024 we will be changing the way that appointments can be booked. We will take all calls from 8am Monday To Friday and there will be NO NEED to call back at 1pm for appointments in the afternoon. All of the calls for appointments or queries or requests for home visits or medical certificates etc will be added a triage slot for our clinical team to review and deal with appropriately. This could mean you get a call back from a clinician, you are navigated to a different pathway like the local pharmacy first service or you are asked to come in later on the same day for a face to face appointment.
To make the triage appointments work our reception staff will be asking you some questions when you either call or attend the surgery to book an appointment. These questions help our clinical team deal with each patient efficiently so they do not have to ask you to repeat the information given to the reception staff. If you have any questions regarding this change to our appointment system please put them in writing to the kingsway.receptionist@nhs.net email address.
